Sometimes mobile carriers will block our text messages from reaching you. We send all texts from a number called a short code. Our short code is 67056.

Please contact your mobile carrier and ask them to remove the block on short code 67056 immediately. Afterward, please ask your local pharmacy to re-enroll you or download our mobile app and register for text messaging.You should then begin to receive texts.

Welcome aboard! Now that you are signed up for texts, you will receive the following:
- A reminder when it's time to refill your prescriptions.
- A notification when your refill is ready for pick up.
- You may also get other healthcare-related messages from your pharmacy.

Rest assured that we will never spam you.

If you wish to manage preferences like what time you receive messages, just reply with P to any of our texts. We will send you a link that you can use to manage your preferences.

There is no charge for text messaging service provided by your pharmacy. Any text message fees you have is tied to your mobile phone plan may be applicable. Please contact your mobile carrier if you have questions about your phone plan.

Our text messaging service does not require a username and password.

Yes, the same phone number can be used multiple times, but each person will need to be registered separately.
Your pharmacist can assist in adding your family.

Please reply to the message using only the command you are trying to send. For instance, if you are trying to manage your preferences, please send only the letter P when you respond.

See the commands you can send to the system.

If you continue to receive an error message, please contact our customer support at (877) 934-2479 or wegmanspharmacysupport@mscripts.com.

We're sorry for the inconvenience. You can try placing the refill request again by replying to any of our texts with the prescription number located on your prescription bottle.

If this does not result in a successful refill, our system could be temporarily having network connectivity problems. Please call the pharmacy and place an order on the phone.

All our message are sent using automated technology. Our system does not expect a response to a pick up notification. Therefore, it generates an error message. This error is not related to your prescription or its status.

Should you need any assistance, please contact our customer support at (877) 934-2479 or wegmanspharmacysupport@mscripts.com.

You have 10 days to respond to a refill reminder. If 10 days elapse, you can manually send a refill request by texting the prescription number on your prescription bottle in reply to any text from our pharmacy.

We're sorry for the inconvenience. If this issue continues, please contact your pharmacy or our technical support for assistance.

Yes, you can, but you must respond to each message individually. For example, if you get two messages, and the first says “Respond with 1 to refill” and the second says “Respond with 2 to refill”, you should reply with 1, and then press send. Then, respond with 2 and press send. Both your refills will be placed.

We're sorry for the confusion. We do not send texts related to multiple prescriptions at once.

Some phone carriers may group multiple texts as a single big text. In that case, please respond to each prescription individually. You’ll see a unique number associated with the refill for each prescription. For example, the first reminder might say  “Respond with 1 to refill” and the second might say “Respond with 2 to refill”. You should reply with 1, and then press send. Then, respond with 2 and press send. Both your refills will be placed.

If you are still having trouble, please contact our customer support at (877) 934-2479 or wegmanspharmacysupport@mscripts.com and we’ll be happy to help you.

In the refill reminder text for the medication, you should see two numbers, one which will allow you to refill and one to stop reminders. (It will say something like: "press 1" to refill and "press 9" to stop more reminders.) You can respond to the text with the second number, and that will stop reminders for that prescription.

Note that if you later refill that prescription, the refill reminders will automatically start again when it is time to refill.

If you want to permanently stop reminders for all medications, you can simply send "Stop" in response to any text.

If you accidentally stopped a reminder for a prescription, you can reactivate reminders by filling the prescription. The next time it is due, you will receive a reminder again.

To fill the prescription manually, you can reply to any of our texts with the Rx number located on your prescription bottle.

Yes, you can choose to have prescription names shown in your reminders.

Please reply with 'P' to any of our text messages from your registered mobile number. You will receive a text with a link to a website where you can change your preferences.

We send our refill reminders between 8 and 9 am local time. If you’d like to change the time when you receive refill reminders, please reply with 'P' to any of our text messages from your registered mobile number. You will receive a text with a link to a website where you can change your preferences.

If you are still not receiving refill reminders at the time you expect, please check to ensure that your time zone is set correctly on the preferences page.

If you’d like to change your time zone, please reply with 'P' to any of our text messages from your registered mobile number. You will receive a text with a link to a website where you can change your preferences.

If you want to permanently stop messages about all medications, you can simply send ‘Stop’ in response to any text from us.

No worries, you can contact your local pharmacy and ask to be re-enrolled. Or contact our customer support at  (877) 934-2479 or wegmanspharmacysupport@mscripts.com.